Allianz General Malaysia customers offered flash flood claims

A ‘Claims Caravan’ will also be deployed for a swift claims process.

Following the flash floods in Klang Valley, Allianz General Insurance Company (Malaysia) Berhad said that it will be providing flash flood claims settlements for its clients.

With just a call through their hotline, an adjuster will be sent to survey the affected property within 24 hours to facilitate fast claims settlements.

Additionally Allianz General also positioned the Allianz-branded 4x4s and a team of adjusters on standby to attend to customers promptly. The 4x4s and Claims Caravan will be routinely deployed in various locations in Klang Valley to allow for a swift and seamless claims process.

Individual policyholders will be able to claim full settlement or an interim payment within five days of an adjuster visiting the site.

For customers with fire insurance (commercial lines, they can expect an interim payment within five days after the visit from the adjuster, with a full claim settlement paid between 21 to 28 days after the visit. However, if for any reason, the Company is unable to settle the claim before day 28, the Company will facilitate a second interim payment before day 30.

“Our customers are our priority. Things can turn awry fairly quickly with inclement weather, and with thunderstorms expected in and around Klang Valley this week, we are not taking any chances. We have scaled up our assets on the ground, including readying additional Allianz Road Rangers tow trucks from nearby locations such as Seremban for deployment to Klang Valley to assist our customers,” said Damian Williams, Head of Claims for Allianz General Head.

The flash flooding ruined hundreds of houses in the area. Footage of submerged vehicles and rising water levels flooded social media during the flash flood on 7 March.