Crawford’s new model streamlines claims across Asia for Japanese insurers

It aims to adapt to the Japanese business culture, customs and etiquette.

Crawford & Company unveiled Japan Connect, a claims-handling model to manage claims in accordance with Japanese business culture, customs and etiquette in countries across Asia, outside of Japan. 

“For example, a loss that’s insured by a Japanese-based insurer may take place in Singapore or Taiwan. Our local Crawford team in those countries will assess the loss, supervised by Crawford Japan,” Crawford Japan Managing Director Mamoru Tanouchi, said in a press release.

“Crawford Japan will also instruct on how the claim is to be managed, including coaching on Japanese customs every step of the way. Our internal processes mean Crawford Japan always has full knowledge of the status of the claim and our client receives all information and correspondence via Crawford Japan in Japanese,” Tanouchi added.

Japan Connect is headed by Satoshi Yamazaki, who oversees ASEAN, and Masakazu Nagumo, who covers Greater China.