GIA Singapore beefs up travel insurance fraud efforts

It will use Shift Technology's claims fraud detection system for the initiative.

General Insurance Association of Singapore (GIA) will extend its use of Shift Technology’s Claims Fraud Detection to include travel insurance fraud. 

Shift Technology and GIA have collaborated in the fight against insurance fraud since 2017 when the country’s insurance trade association deployed the company’s AI fraud-fighting solution for property and casualty (P&C) insurers to help identify suspicious motor and travel insurance claims.

Whilst the initial scope of deployment focused more on motor insurance claims, the significant success in both areas led to GIA’s decision to broaden Shift Claims Fraud Detection’s use in detecting types of travel insurance fraud.

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Ho Kai Weng, chief executive of GIA, said the extension allowed the trade association to maximise the potential of the travel module and comes at a time when global travel is rising to pre-pandemic levels. 

“Our collaboration with Shift gives us an important way to detect and manage fraudulent claims at scale. It also augments our sector’s existing fraud detection and management efforts,” Ho said.

“Bad actors do not limit themselves to a single target, especially in the case of organized fraud networks. By providing associations like the GIA with a comprehensive view of what’s happening with claims across their membership, fraud detection and mitigation activities are scaled exponentially to the benefit of all,” said Jeremy Jawish, CEO and co-founder of Shift Technology.