HKIA launches anti-scam charter with financial regulators

The initiative involves 230 participating institutions.

The Insurance Authority (IA) in partnership with Hong Kong financial regulators will launch the Anti-Scam Consumer Protection Charter 2.0 (Charter).

The initiative will provide financial institutions with guidelines for protecting customers from illegal digital acts and emphasizing the significance of personal information security.

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Participating institutions will refrain from sending electronic messages with links requesting personal information, will educate customers about anti-scam practices, and will ensure proper staff training alongside providing appropriate channels for customer support.

Amongst the 230 participating institutions, 73 are authorised insurers and licensed insurance broker companies.