Malaysia’s PIAM awaits updated guidelines for vehicle repair

These developments are in line with Malaysia’s aspirations of transforming motor claims.

The General Insurance Association of Malaysia (PIAM) eagerly anticipates the release of the Malaysian Standard – Motor Vehicle Aftermarket Smash Repair Requirements (JSM MS) by Jabatan Standard Malaysia (JSM) in Q2 2024. 

This standard is poised to enhance the quality and professionalism of motor vehicle smash repair services by encouraging the adoption of industry best practices.

Additionally, the general insurance industry awaits the issuance of revised guidelines by Jabatan Pengangkutan Jalan (JPJ) to ensure the incorporation of the latest automotive technology and repair methodology in accident motor vehicle repair.

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Simultaneously, Bank Negara Malaysia (BNM) has concluded a public consultation (Exposure Draft) on its Claims Settlement Practices policy document, which outlines minimum requirements to ensure fair, transparent, and prompt claims outcomes.

These initiatives align with the objectives outlined in the Bank’s Financial Sector Blueprint 2022-2026, aiming to bolster motor claims processes to achieve timely, transparent, and transformative customer experiences.

PIAM is actively monitoring these regulatory developments and others, assessing their implications on the motor vehicle accident repair ecosystem and determining the way forward.