WTW appoints APAC head of crisis management

The new head will be based in Singapore.

WTW has announced the appointment of William Miller as the Head of Crisis Management, Asia Pacific, effective 1 January 2023. 

The team in APAC will be part of a new WTW’s Global Line of Business that will be set-up on 1 January with the merger of its Special Contingency Risk (SCR) team and its Terrorism & Political Violence team as a global Crisis Management unit earlier this year.

Based in Singapore, William will oversee the new crisis management business in APAC and deliver its services and solutions covering the following areas: Special Crime (Kidnap & Ransom, Extortion, Hijack, Maritime Piracy, Political Evacuation), Terrorism, Political Violence, Accident & Health (incl. Personal Accident, Business Travel, Contingency, Sports & Entertainment) and Active Assailant to a wide number of multinational clients.

Prior to his move to Singapore, William headed up WTW SCR’s activities in APAC from London, working across Special Crime, Accident & Health, and Active Shooter insurance lines. He has extensive experience in the design and implementation of global insurance programmes that help organisations meet their duty of care obligations to staff and customers, incorporating effective crisis response, indemnity and including pre-incident security consultancy.

The Crisis Management team, which sits as part of WTW’s Corporate Risk & Broking business, goes beyond protecting corporate employees from traditional kidnap, ransom, and terrorism events to cover a broader range of risks that impact the security and well-being of employees and organisations. It offers companies a streamlined and coordinated response through WTW’s 24/7 incident coordination centre, Alert:24, supporting business from the point of an incident through the claims process and beyond. Through 360-degree support, organisations will be able to safeguard their staff, reputation, and shareholder value.