Forrester Customer Experience Index
FWD General Insurance tops CX index in Hong Kong
The insurer first claimed the top spot in Forrester's 2019 rankings.
FWD General Insurance tops CX index in Hong Kong
The insurer first claimed the top spot in Forrester's 2019 rankings.
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Insurers need cultural overhaul in digital push
![Insurers need cultural overhaul in digital push]()
Digitalisation seeks to simplify processes, not complicate things.
Digitalisation seeks to simplify processes, not complicate things.
